The Retreat At Fishersville

The Retreat at Fishersville has received a mix of reviews from residents, their families, and staff. Many highlight the community's caring and compassionate staff, beautiful facilities, and the high level of care provided. Positive comments mention the attentiveness and friendliness of the staff, the clean and beautiful environment, and the convenience of its location near a hospital and major highway. The community is praised for its smooth transition process for new residents, its comprehensive approach to wellness, and the variety of amenities offered.

Several reviews from staff members express satisfaction with their employment at The Retreat, citing a friendly and pleasant work environment, opportunities for career advancement, and a strong sense of community. The parent company, Phoenix Senior Living, is also commended for promoting a culture centered around six dimensions of well-being, aiming to provide top-tier care and a sense of purpose for residents.

However, some reviews raise concerns about the facility, including issues with cleanliness, staffing levels, and the quality of care. One review mentions financial ethics concerns regarding a refund process, while others describe the facility as understaffed, with some staff members having poor attitudes. Concerns about the quality of food, cleanliness, and overnight care are also mentioned, alongside dissatisfaction with the level of interaction and medical care provided.

Overall, while many reviews are highly positive, praising the staff's professionalism and the quality of care, there are also significant concerns that potential residents and their families may want to consider.