The Residence At Watertown Square

The Residence at Watertown Square has received a variety of reviews highlighting the exceptional care and attention provided by its staff. From the Executive Director to the dining room servers, the team is described as attentive, caring, and helpful. The initial tours, along with phone and email communications, were informative and pressure-free, ensuring decisions were made in the best interest of the residents.

However, concerns have been raised regarding social isolation levels, suggesting that on-site resident testing could mitigate risks and allow for safer family visits. Despite this, the overall sentiment remains positive, with one reviewer praising the remarkable job done to keep their mother safe and well-cared for during the pandemic, highlighting the extraordinary efforts of staff members in maintaining communication and providing support.

The facility itself is commended for its excellent condition, and the staff's warmth and friendliness have been a consistent theme across reviews. A family member of a resident recommends The Residence highly, based on over a year's experience.

One review from a staff member, the Reflections Director, praises the supportive work environment and the comprehensive training and support received from the company, describing it as unlike any other they have experienced. This sentiment of a supportive and family-like atmosphere is echoed in other reviews, emphasizing the team's eagerness to assist and support each other.

Professionalism, passion, and dedication are noted as key characteristics of the staff, making transitions to senior living smooth and accommodating for families. The Residence at Watertown Square is lauded as a 5-star assisted living community, ideal for residents seeking proximity to Boston and Cambridge, with a great, friendly staff that creates an amazing atmosphere for all residents.