The Residence At Village Green

Positive Reviews:

• Many reviewers praised the facility for its caring and helpful staff, including administration, CNA's, kitchen staff, and activities director.
• Facility cleanliness and security measures were highlighted as positives, ensuring a safe environment for residents.
• Several reviewers noted the excellent quality of food and the variety of activities available for residents.
• Some families shared very positive experiences, mentioning that their loved ones felt at home and were treated like family, with special commendations for specific staff members for their exceptional care and support.

Negative Reviews:

• Some reviewers reported issues with management, including rudeness and unprofessional behavior, such as discussing private health information inappropriately and mismanagement of medications.
• Concerns were raised about the facility's hiring practices and the treatment of employees, including instances of being ghosted after being promised a job and termination under questionable circumstances.
• There were complaints about the facility's handling of personal belongings, with one reviewer reporting a missing item and lack of follow-up from the staff.
• A few reviewers felt the facility was becoming more like a nursing home without adequate nursing staff and expressed concerns about security and the ease with which non-residents could enter the facility.
• Some families experienced poor communication, particularly when dealing with admissions or when expecting callbacks that never came.

Mixed Reviews:

• While many reviews praised the staff and the care provided, there were significant concerns about specific management practices and the overall administration of the facility.
• The quality of care and the environment were generally rated highly, but operational and communication issues detracted from the overall experience for some reviewers.