The Residence At Valley Farm

Positive Reviews:

• Many reviewers love the community spirit, attentive management, and the caring, professional staff.
• Residents enjoy high-quality food, with some comparing it to restaurant quality, and appreciate the dining room's flexible hours.
• The facility is praised for its beautiful rooms, interiors, and overall cleanliness.
• Activities and events are well-received, contributing to an engaging and lively environment for the residents.
• Families have noted significant improvements in their loved ones' conditions, attributing it to the excellent care and environment.
• The staff's personal attention to residents, including their emotional and mental needs, is highly valued.
• Many families have expressed peace of mind knowing their loved ones are in a safe, caring, and supportive environment.

Negative Reviews:

• Concerns have been raised about the facility's handling of diabetic care and the return of security deposits in accordance with state laws.
• Some reviewers have experienced issues with visitation policies and billing practices.
• There are complaints about the lack of communication and follow-up on reported issues, leading to dissatisfaction with the care provided.

Overall:

The majority of reviews for the Residence at Valley Farm are positive, highlighting the community's excellent staff, food, and activities. Families feel their loved ones are well-cared for in a safe and engaging environment. However, there are some concerns regarding specific care practices and administrative issues that potential residents and their families may want to consider.