The Residence At Salem Woods

Positive Reviews:

• During the COVID crisis, the staff at Salem Woods went above and beyond to keep residents engaged and safe, facilitating communication between residents and their families.
• Many families have expressed gratitude for the warm, welcoming, and professional team at Salem Woods, noting the comfort and safety their loved ones feel.
• Staff members are praised for their attentiveness, kindness, and respect towards residents, with issues being resolved promptly.
• Employees, including nurses, have shared their positive experiences working at Salem Woods, highlighting the rewarding nature of their jobs and the caring community.
• The facility is described as new, fresh, bright, and welcoming, with staff making transitions for new residents seamless and comfortable.
• Some reviews highlight the educational support and investment in staff, particularly in areas like dementia care, which contributes to a caring and knowledgeable environment for residents.
• Several reviews commend the compassionate staff and the variety of activities, delicious meals, and the overall beautiful residence, making it feel like an extended family.
• One review specifically thanked Salem Woods for their effective temporary rehabilitation program, which helped restore strength and self-reliance.

Negative Reviews:

• There are serious concerns regarding the mismanagement of medication, with one review detailing a dangerous situation that led to a resident's hospitalization and subsequent move-out.
• Another review accuses the facility of nearly causing a resident's death due to dehydration.
• One family had to remove their mother from the facility, citing neglect of her rights and poor treatment by the executive director.
• A review from someone in the field for 11 years criticized the facility for being short-staffed and having a false sense of unity among management, impacting the quality of care.

Mixed Reviews:

• Some reviews acknowledge the challenges faced by the facility, especially during the COVID crisis, but believe that the staff did the best they could under the circumstances.