The Residence At Otter Creek

Summary of Reviews for The Residence at Otter Creek:

• Several reviews criticize the management at the Middlebury branch, describing it as poor and disrespectful towards staff, with claims of high turnover due to dissatisfaction.
• Some reviewers express concerns over the quality of care and attention to residents' needs, including hygiene and overall service not meeting expectations for the cost.
• Conversely, many reviews highlight positive experiences, praising the staff, the quality of food, and the range of activities available for residents. The living conditions and the sense of community are also commended.
• Communication with family members is described as regular and thorough by some, indicating a level of transparency and engagement from the facility.
• One review specifically mentions the helpfulness of a staff member named Tracy in the process of finding care for a family member, suggesting that individual employees make significant positive impacts.
• A long-term employee shares a positive perspective on working at The Residence at Otter Creek, praising the residents, co-workers, and the facility itself.
• Issues such as noise from pipes in certain units and dissatisfaction with the food quality and pricing are mentioned, indicating areas for potential improvement.
• Despite criticisms, some reviews acknowledge recent improvements by the company, including significant wage increases, provision of free meals, and generous personal time off policies.

Overall, reviews for The Residence at Otter Creek present a mixed view, with significant praise for the community, activities, and some staff members, alongside critical feedback regarding management practices and certain aspects of resident care and facility maintenance.