The Residence At Dania Beach

Negative Reviews:

• Initial move-in conditions were poor with dirty rooms and bathrooms.
• Complaints about the quality of food and the unprofessional, unorganized staff.
• Accusations of discrimination and neglect, particularly towards those who require more care.
• Issues with cleanliness, including bed bug infestations not communicated to families.
• Concerns over safety and care, with reports of residents not being fed or bathed if they are unable to walk.
• Facility described as having inadequate staffing, not following dietary restrictions, and lacking basic amenities like call buttons and TVs in rooms.
• Overall, several reviewers expressed extreme dissatisfaction, likening the facility to a prison and suggesting it should be shut down or have new management.

Positive Reviews:

• Praise for the facility's layout, including a beautiful courtyard and dining hall.
• High marks for the sense of community, with all apartments on the first floor and lovely outdoor gardens.
• Appreciation for the daily care services including room service, housekeeping, and the quality of meals.
• Staff described as friendly, professional, and taking pride in their work, treating residents like family.
• Specific commendation for the director, administrator, and staff for their professionalism and compassion.

Mixed Feedback:

While some reviews highlight the facility's excellent care, amenities, and staff, others raise serious concerns about neglect, cleanliness, and overall management. Prospective residents and their families should consider these mixed reviews carefully.