The Residence At Arrowood

Positive Reviews:

• Excellent care and professionalism were noted, with staff showing great compassion and patience.
• Issues, including billing problems, were resolved quickly and efficiently, enhancing the transition experience for residents.
• Despite initial challenges and the difficulties posed by COVID, residents have adapted well, appreciating the community and staff support.
• Long-term satisfaction with the care provided, highlighting the facility's ability to cater to specific needs such as dementia without isolating residents.
• Commendable social activities, cleanliness, and the overall welcoming and caring attitude of the staff.
• Responsive and accommodating administration, particularly in assisting with budget concerns and ensuring a smooth transition between living arrangements.
• Facility cleanliness and organization were consistently praised, along with the polite and helpful nature of the staff.

Negative Reviews:

• Concerns about the lack of care, including an incident of theft, leading to dissatisfaction and the decision to leave the facility.
• A former employee criticized the management's attitude towards residents and staff, suggesting a discrepancy between the facility's portrayal and reality.

General Feedback:

• Many reviewers highlighted the cleanliness of the facility and the friendliness of the staff.
• Activities and social opportunities, such as bingo and holiday meals, were appreciated for enhancing residents' quality of life.
• The facility was recommended for its value, considering the rates and services provided.