📞 Call for pricing and availability: (800) 780-8101
The Reservoir Center For Health & Rehabilitation
400 Bolton Street, Marlborough, MA 01752
For Pricing & Availability
(800) 780-8101To Reach a Resident
(508) 481-6123Estimated Pricing
Price Comparison
The Reservoir Center For Health & Rehabilitation Description
The Reservoir Center For Health & Rehabilitation is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Marlborough, Massachusetts. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 7.5 out of 10 making it the 3rd highest rated community in the city out of 4 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Marlborough
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Marlborough
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- Some residents experienced delays in receiving rehabilitation services and reported understaffing and unqualified clinical staff.
- Several reviews highlighted poor care due to overworked and underappreciated staff.
- Negative experiences included issues with meal quality and timeliness, outdated facilities, and inadequate medical practices.
- However, many reviews praised the facility for its cleanliness, professional and friendly staff, and the quality of care provided.
- The Reservoir Center for Health and Rehabilitation was commended for its large rehab room, active therapy sessions, and specialty programs, including a notable pulmonary program.
- Positive experiences mentioned include the staff's exceptional service, compassion, and the facility's management.
- Some staff members received individual praise for their dedication and care, contributing to a positive environment for both residents and their families.
- Visitors and residents appreciated the facility's cleanliness, the quality of food, and the overall atmosphere of professionalism and kindness.
Overall, while there are areas for improvement, particularly in staffing and patient care practices, many reviews reflect a positive experience with the care and environment at The Reservoir Center for Health and Rehabilitation.
Reviews
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The Reservoir Center For Health & Rehabilitation Videos
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 3
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: July 1, 1990
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 144
Total current residents: 118
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 1
Number of fines: 4
Total cost of fines: $94260
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-11-04 | 2021-12-20 | F | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2021-11-04 | 2021-12-20 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2021-11-04 | 2021-12-20 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-11-04 | 2021-12-20 | D | Miscellaneous Deficiencies | Have restrictions on the use of portable space heaters. |
| 2021-11-04 | 2021-12-20 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-07-10 | 2019-08-25 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-07-10 | 2019-08-25 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2019-07-10 | 2019-08-25 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-07-10 | 2019-08-25 | D | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2019-07-10 | 2019-08-25 | D | Smoke Deficiencies | Have proper openings in smoke barrier doors. |
| 2019-07-10 | 2019-08-25 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have a battery powered remote alarm panel in a location accessible by operating personnel. |
| 2019-07-10 | 2019-08-25 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2018-05-23 | 2018-06-22 | C | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-05-23 | 2018-06-22 | C | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2018-05-23 | 2018-06-22 | C | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-04 | 2023-01-19 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-01-04 | 2023-01-19 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2023-01-04 | 2023-01-19 | E | Infection Control Deficiencies | Report COVID19 data to residents and families. |
| 2021-10-26 | 2021-12-15 | E | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-10-26 | 2021-12-15 | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2021-10-26 | 2021-12-15 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2021-10-26 | 2021-12-15 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-10-26 | 2021-12-15 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-10-26 | 2021-12-15 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2021-10-26 | 2021-12-15 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-10-26 | 2021-12-15 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-10-26 | 2021-12-15 | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2021-10-26 | 2021-12-15 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2021-10-26 | 2021-12-15 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-10-26 | 2021-12-15 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-10-26 | 2021-12-15 | D | Infection Control Deficiencies | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2021-10-26 | 2021-12-15 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2021-10-26 | 2021-12-15 | E | Environmental Deficiencies | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. |
| 2019-06-26 | 2019-08-08 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2019-06-26 | 2019-08-08 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2019-06-26 | 2019-08-08 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-06-26 | 2019-08-08 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-06-26 | 2019-08-08 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-06-26 | 2019-08-08 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-06-26 | 2019-08-08 | D | Quality of Life and Care Deficiencies | Provide routine and 24-hour emergency dental care for each resident. |
| 2019-06-26 | 2019-08-08 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-12-16 | 2021-01-06 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-11-25 | 2020-12-15 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-05-03 | 2018-06-05 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2018-05-03 | 2018-06-05 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2018-05-03 | 2018-06-05 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-05-03 | 2018-06-05 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2018-05-03 | 2018-06-05 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-05-03 | 2018-06-05 | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2018-05-03 | 2018-06-05 | D | Administration Deficiencies | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| 2018-05-03 | 2018-06-05 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-11-25 | $19,500 |
| 2021-10-26 | $9,750 |
| 2021-10-26 | $55,260 |
| 2021-10-26 | $15,000 |
| 2021-10-26 | $85,015 |
| 2023-01-04 | $9,750 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2021-10-26 | 5 |
What is in the Neighborhood
- The closest city is Marlborough which is 0.9 miles away and has a population of 39,818 (mid sized town).
- The average income is $80,930, which is high compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 30
- Average Temperature: 53.3
- Day Breakdown: The area gets 130 days of rain, 33 days of snow and 200 days of sun
- Precipitation: 1.8 inches a year
- The crime rate is 3.48 per 100 people which is average compared to other cities.
- Violent Crime: 1.34 incidents per 100 people
- Property Crime: 1.47 incidents per 100 people
- Drug-Related Crime: 0.05 incidents per 100 people
- The average life expectancy in zip code is 81.7 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 165.0, Moderate Days 16.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Walmart Supercenter
0.9 miles awayPrice Chopper
1.0 miles awayStop & Shop
1.3 miles awayShaw's
1.7 miles awayBasha's Natural Marketplace
1.7 miles awayTransportation
Southborough
6.6 miles awayBus Stations
Marlborough City Hall on Route 85
1.0 miles awayLincoln St & Pleasant St
1.0 miles awayRoute 20 & Felton St
1.8 miles awayRoute 20 & Ames St
2.6 miles awaySolomon Pond Mall
3.1 miles awayBanks
TD Bank
0.9 miles awayMarlborough Savings Bank
1.0 miles awayBank of America
1.0 miles awayAvidia Bank
1.6 miles awaySt Mary's Credit Union
1.9 miles awayHospitals
Umass Memorial-Marlborough Hospital
0.2 miles awayWhittier Rehabilitation Hospital-Westborough
5.7 miles awayMetroWest Medical Center: Framingham Union Hospital
8.5 miles awayUmass Memorial-Clinton Hospital
8.5 miles awayEmerson Hospital
11.0 miles awayPharmacies
CVS
1.1 miles awayWalgreens
1.2 miles awayCVS Pharmacy
1.5 miles awayRite Aid
9.4 miles awayDentists
New England Dental Group
2.6 miles awayPaquette Family Dental
2.9 miles awayStow Dental Care
6.1 miles awayStow Family Dentist
6.1 miles awayStow Orthodontics
6.2 miles awayParks
Marlborough
0.2 miles awaySheep Falls Brook Conservation Area
0.2 miles awayHolts Grove
0.5 miles awayKelleher Field
0.6 miles awayStevens Street Land
0.6 miles awayPlaces of Worship
Oakdale Methodist Church
12.5 miles awaySaint Johns Catholic Church
14.2 miles awayEmmanuel Baptist Church
14.8 miles awayChrist Church
20.0 miles awayFaith United Parish
20.2 miles awayShopping
Solomon Pond Mall
3.0 miles awayStow Shopping Plaza
6.1 miles awayQuarry Square Shopping Center
14.6 miles awayWestford Post Office
14.7 miles awayThe Mall at Whitney Field
15.0 miles awayCulture
Rob Held Amphitheater
6.0 miles awayArtSpace Maynard
7.1 miles awayTheatre III
8.9 miles awayCronin Auditorium
9.8 miles awayHopkinton Center for the Arts
10.0 miles awayRestaurants
Bolton Street Tavern
0.4 miles awayWelly's Family Restaurant
0.9 miles awayFish
1.0 miles awayFirefly's BBQ
1.2 miles away99 Restaurants
1.3 miles awayGet exact pricing & check availability
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