📞 Call for pricing and availability: (800) 780-8101
The Reservoir
1 Emily Way, West Hartford, CT 06107
For Pricing & Availability
(800) 780-8101To Reach a Resident
(860) 561-7022Estimated Pricing
Price Comparison
The Reservoir Description
The Reservoir is a community that offers assisted living, nursing care, respite care, skilled nursing and rehabilitation and is about 2.3 miles outside West Hartford, Connecticut and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 7 out of 10 making it the 11th highest rated community in the city out of 13 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in West Hartford
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in West Hartford
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in West Hartford
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of the facility present a mixed picture, highlighting both commendable aspects and areas needing improvement. Positive feedback praises the professional and kind staff, high-quality nursing care, and the clean, hotel-like environment of the facility. Therapists and caregivers are described as wonderful, with some residents having great experiences during their stay.
However, several concerns have been raised, notably regarding the quality of food, which is often described as cold and not fresh. There are also reports of the facility being understaffed, with management frequently unavailable and poor response times, especially during weekends and nights. Instances of rude behavior by staff and a lack of proper care, including neglect and abuse, have been mentioned. Issues with the business office's handling of resident redeterminations and a lack of communication and professionalism in dealing with residents' families are also highlighted.
While some residents and their families have had positive experiences, citing clean facilities, professional staff, and satisfactory rehabilitation services, others strongly advise against placing loved ones in the facility due to concerns about care quality, staff behavior, and overall management.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 2
Quality measure rating: 2
Long-term quality measure rating:
1
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Nov. 3, 1995
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 75
Total current residents: 72
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 3
Number of
substantiated complaints: 4
Number of payment denials: 0
Number of fines: 4
Total cost of fines: $55317
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-10-04 | 2022-01-05 | D | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2021-10-04 | 2022-01-05 | D | Emergency Preparedness Deficiencies | Create arrangements with other facilities to receive patients. |
| 2021-10-04 | 2022-01-05 | D | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2021-10-04 | 2022-01-05 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2021-10-04 | 2022-01-05 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2021-10-04 | 2022-01-05 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2021-10-04 | 2022-01-05 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-10-04 | 2022-01-05 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-10-04 | 2022-01-05 | F | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2021-10-04 | 2022-01-05 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-10-04 | 2022-01-05 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2021-10-04 | 2022-01-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-09-13 | 2022-10-22 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2021-10-13 | 2021-11-22 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-10-13 | 2021-11-22 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2021-10-13 | 2021-11-22 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-10-13 | 2021-11-22 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-10-13 | 2021-11-22 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-10-13 | 2021-11-22 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2021-10-13 | 2021-11-22 | D | Quality of Life and Care Deficiencies | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. |
| 2021-10-13 | 2021-11-22 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-10-13 | 2021-11-22 | E | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-10-13 | 2021-11-22 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2021-10-13 | 2021-11-22 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-10-13 | 2021-11-22 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-10-13 | 2021-11-22 | D | Resident Rights Deficiencies | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| 2021-10-13 | 2021-11-22 | B | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| 2021-10-13 | 2021-11-22 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2021-10-13 | 2021-11-22 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
| 2022-07-21 | 2022-08-30 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-07-21 | 2022-08-30 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2022-07-21 | 2022-08-30 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-07-21 | 2022-08-30 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2022-07-21 | 2022-08-30 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-07-21 | 2022-08-30 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-05-06 | 2022-06-21 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-05-06 | 2022-06-21 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2021-08-08 | 2021-09-01 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2019-05-09 | 2019-06-20 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-05-09 | 2019-06-20 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-05-09 | 2019-06-20 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-05-09 | 2019-06-20 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2020-11-23 | 2020-12-01 | D | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2020-11-04 | 2020-11-26 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-10-21 | 2020-12-04 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-10-21 | 2020-12-04 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-10-21 | 2020-12-04 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2020-10-21 | 2020-12-04 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-04-19 | 2018-05-31 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2018-04-19 | 2018-05-31 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2018-04-19 | 2018-05-31 | C | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2018-04-19 | 2018-05-31 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2018-04-19 | 2018-05-31 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-04-19 | 2018-05-31 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-04-19 | 2018-05-31 | G | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2018-04-19 | 2018-05-31 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2018-04-19 | 2018-05-31 | B | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-04-19 | $19,383 |
| 2020-10-21 | $25,467 |
| 2020-10-21 | $13,000 |
| 2021-08-08 | $7,100 |
| 2021-10-13 | $9,750 |
What is in the Neighborhood
- The closest city is West Hartford which is 2.3 miles away and has a population of 63,268 (large town).
- The average income is $170,859, which is very high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 30
- Average Temperature: 53.6
- Day Breakdown: The area gets 155 days of rain, 31 days of snow and 177 days of sun
- Precipitation: 2.5 inches a year
- The crime rate is 4.76 per 100 people which is high compared to other cities.
- Violent Crime: 0.26 incidents per 100 people
- Property Crime: 3.22 incidents per 100 people
- Drug-Related Crime: 0.27 incidents per 100 people
- The average life expectancy in zip code is 79.48 years old, which is high compared to other zip codes.
- Air Quality: Good Days 146.0, Moderate Days 34.0, Unhealthy for Sensitive Groups Days 1.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Stop & Shop
1.0 miles awayTrader Joe's
1.7 miles awayWhole Foods Market
2.3 miles awayCostco
2.4 miles awayHall's Market
2.7 miles awayTransportation
Hartford
5.3 miles awayBus Stations
Farmington Ave and Town Farm Rd
2.9 miles awayNew Britain Ave and Colonial Ct
5.7 miles awayState Hwy 372 and New Britain Ave
5.8 miles awayNew Britain Ave and Grant Ave
5.9 miles awayNew Britain Ave and Rockwell Ave
6.1 miles awayBanks
Bank of America
1.5 miles awayUnited Bank
2.1 miles awayWebster Bank
2.1 miles awayKeyBank
2.1 miles awayTD Bank
2.1 miles awayHospitals
University of Connecticut Health Center
0.7 miles awayJohn Dempsey Hospital
1.0 miles awayVeterans Affairs Connecticut Healthcare System Newington Campus
3.3 miles awayHospital for Special Care
3.8 miles awaySaint Francis Hospital and Medical Center
4.5 miles awayPharmacies
CVS
2.2 miles awayWalgreens
2.5 miles awayCVS Pharmacy
3.3 miles awayRite Aid
4.1 miles awayHealth Care Pharmacy
4.8 miles awayDentists
Newington Family Dentistry
3.2 miles awayFamily Dental Practice of Newington
3.2 miles awayNewington Children's Dentistry
3.3 miles awayRosenberg Orthodontics
3.3 miles awayEast Cedar Dental Inc.
4.3 miles awayParks
State of CT Flood Control Land
0.0 miles awayTown of Farmington Property
0.3 miles awayWest Hartford Reservoirs Recreation Area
0.3 miles awayOakland Gardens
0.9 miles awayColt Park
1.2 miles awayNone Found
Shopping
Westfarms
1.5 miles awayCharter Oak Mall
9.0 miles awayBuckland Hills Mall
12.7 miles awayWestfield Meriden
13.2 miles awayBrass Mill Center
18.4 miles awayCulture
Design Forum
2.8 miles awayNona Evans Room and Hacker Theater
3.0 miles awayJames J. Maloney Hall
3.5 miles awaySamuel S.T. Chen Art Center
3.5 miles awayBlack Box Theatre
3.5 miles awayRestaurants
Red Robin
1.6 miles awayAngelo's on Main - Rockledge
1.7 miles awayBombay Olive
1.9 miles awayMax Burger
2.0 miles awayLuna Pizza
2.0 miles awayGet exact pricing & check availability
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