The Reserve At Thousand Oaks

The Reserve has received numerous positive reviews from residents and their families, highlighting the exceptional care and beautiful environment. Many have expressed their satisfaction with the decision to move their loved ones into this senior living community, praising the staff's dedication and the overall atmosphere of happiness and friendliness. The grounds and facilities are consistently described as clean, beautiful, and well-maintained, resembling a luxury hotel. The staff, from the front desk to the management, is noted for their pleasant demeanor and readiness to assist with any concerns or questions.

Residents and their families appreciate the lively community, comparing the lobby to a bustling Starbucks and noting the variety of activities and the opportunity to form new friendships. The quality of the food and the range of amenities, including physical therapy and group classes, have also received positive mentions. The Reserve is described as the largest senior living community in town, with 140 apartments, and is recommended for its ability to make residents feel at home.

However, there is a contrasting review that criticizes the management and care quality, mentioning issues such as neglect, mistreatment, and a lack of responsiveness to residents' concerns. This review also highlights problems with staff behavior and a perceived theft problem, suggesting a significant disparity in experiences.

Overall, while the majority of reviews are overwhelmingly positive, celebrating the community's environment, staff, and quality of life, there is at least one account that raises serious concerns about the management and care standards. Prospective residents and their families may want to consider these reviews carefully and conduct their own research or visits to gauge the suitability of The Reserve for their needs.