The Reserve at Royal Oaks Memory Care

The reviews for the senior living facilities, including Colonial Oaks and The Reserve at Royal Oaks, present a mixed but largely positive picture. Many reviewers praise the compassionate and attentive staff, highlighting individuals by their first names for their exceptional care and professionalism. The facilities are described as clean, pleasant, and providing a family-like atmosphere with a variety of activities and good food.

Specifically, Colonial Oaks is commended for its caring staff and the peace of mind they provide to families, ensuring residents are comfortable, happy, and engaged. The facility's approach to Alzheimer's care is particularly appreciated, with staff members being knowledgeable and loving towards residents.

On the other hand, there are concerns about certain staff members, price increases, and the quality of care relative to the cost. One review mentions a serious incident where a lack of proper treatment led to a resident's death, highlighting the importance of vigilant care and communication.

The Reserve at Royal Oaks receives positive feedback for its clean environment, professional staff, and the quality of memory care provided. Crystal Xixitla, the Marketing Director, is specifically mentioned for her personable and knowledgeable assistance.

Overall, while there are areas for improvement, many families and professionals have had positive experiences with these communities, recommending them for their loved ones or clients.