The Reserve at Pasadena

Positive Feedback:

• Staff members, including Catina, Michelle, and Julie, have been praised for their helpfulness, knowledge, and friendliness during the transition and tour processes.
• Several reviewers highlighted the caring and loving nature of the staff towards residents, ensuring they have everything they need.
• The facility is described as clean, well-kept, and offering a variety of activities and services for residents, including meals, snacks, and memory care activities.
• Partners and family members feel safe and reassured leaving their loved ones in the care of the facility, noting the sense of family and community.
• Staff members, including Melarie, are noted for being attentive, welcoming, and knowledgeable.
• The community is praised for its cleanliness, friendly staff, and the range of events and activities available.

Negative Feedback:

• Some reviewers have had negative experiences, including issues with management, the condition of the building, and poor customer service from a receptionist.
• There were complaints about difficulty getting information over the phone and a specific case of poor care leading to health issues.

Overall Impressions:

• The majority of reviews are positive, focusing on the attentive and caring nature of the staff, the cleanliness and amenities of the facility, and the overall sense of community and safety for residents.
• Negative reviews are present but are significantly outnumbered by positive experiences.
• Prospective residents and their families are encouraged to visit and experience the community for themselves to make an informed decision.