The Reserve At Mills Farm

Positive Reviews:

• Many reviewers find the facility beautiful and well-decorated, especially noting festive decorations during visits.
• The staff is frequently described as friendly, helpful, and excellent, with specific praise for remembering residents' names and making new residents feel at home quickly.
• The food quality is consistently praised as amazing and fantastic.
• Facilities are described as beautiful, with in-house amenities like a pharmacy and salon highlighted as convenient.
• Visitors and family members appreciate the welcoming and professional atmosphere, and the care and warmth with which staff respond to resident requests.
• The location and grounds are described as peaceful and beautiful, contributing to a positive overall atmosphere.

Negative Reviews:

• One review expresses dissatisfaction with the management, describing them as unhelpful and rude, particularly in response to safety concerns.
• There are complaints about the professionalism within the workplace, including gossip and issues with receiving payment for work done.
• A reviewer had a negative experience with the executive management, describing them as phony and obnoxious, and strongly advising against the facility.

Mixed Feedback:

• While many reviews are overwhelmingly positive about the staff and facilities, a few highlight serious concerns regarding management and safety measures.
• The majority of feedback is positive, focusing on the quality of care, the environment, and the staff's attentiveness, but the negative aspects mentioned are significant and relate to management behavior and safety protocols.