The Reserve at Katy

Positive Reviews:

• Many reviewers find the community very nice, with a clean facility and great customer service.
• Staff is frequently described as friendly, courteous, welcoming, and like family to the residents.
• Several reviews highlight the excellent care and attention residents receive, making them feel at home and well-cared for.
• Activities and amenities, including outings and a praised kitchen, contribute to a positive living experience.
• Some reviewers specifically commend the seamless transition to Memory Care and the compassionate end-of-life care provided.
• The staff, including the executive director and other named employees, receive praise for their professionalism, kindness, and efficiency.

Negative Reviews:

• One review mentions poor service, including a receptionist hanging up the phone during a community project invitation.
• Concerns about billing mistakes, staffing levels, and management responsiveness were noted by a reviewer.
• Another review criticizes the facility for not meeting promises, poor communication, and issues with medication management.
• A particularly negative review accuses the facility of neglect and warns others not to waste their time and money.

Mixed Feedback:

• While the majority of reviews are positive, praising the staff and the quality of care, there are notable concerns regarding administrative issues and specific instances of poor service.
• Prospective residents and their families are encouraged to consider both the positive experiences and the areas of concern when making a decision.