The Reserve At Greenbrier

Positive Aspects:

• Residents enjoy a friendly community atmosphere with great neighbors.
• Staff, including the Executive Director, receptionist, lifestyle director, sales agent, and maintenance department, are highly praised for their character, care, and responsiveness to residents' needs.
• Many improvements have been noted under current leadership, enhancing the living experience.
• Residents appreciate the high level of customer care and service, with specific team members going above and beyond to assist with move-in processes, maintenance requests, and welcoming new residents.
• The community is described as well-maintained, with beautiful apartments and courtyards, and a variety of activities available for residents.
• Located conveniently with access to shopping and on a quiet street, offering both convenience and tranquility.
• Residents feel safe, content, and well-looked after, with access to entertainment, exercise classes, and an on-site physical therapist.

Negative Aspects:

• Concerns about annual rent increases without corresponding increases in residents' monthly funds, described by some as greedy and cruel.
• Some dissatisfaction with the time taken to complete maintenance tasks, such as hallway painting.
• Issues with elevator access, with one of two elevators frequently out of service, causing inconvenience for residents, especially those with mobility issues.

Overall:

The Reserve at Greenbrier is highly regarded by its residents for its friendly community, responsive and caring staff, and well-maintained facilities. However, concerns about rent increases and elevator access highlight areas for potential improvement. Despite these issues, many residents express satisfaction and gratitude for the support and amenities provided, making it a desirable place to live for many.