The Reserve At East Longmeadow

Positive Reviews:

• Facility praised for its caring staff and well-maintained environment, ensuring residents are well cared for.
• Commendations for being COVID-free during the pandemic, highlighting effective management and staff dedication.
• Appreciation for the quality of meals provided, including free dinners with dessert.
• Homelike atmosphere with a variety of activities and entertainment options for residents.
• Beautiful and elegant building design, with attentive management and staff.
• Long-term residents and their families express satisfaction with the care and community.
• Staff, including private aides, receive high praise for their quality of work and accommodation.
• Exceptional care noted by family members, with staff making residents feel loved and at home.
• Facility offers comprehensive services including transportation and personal care, with friendly staff.
• Personal testimonies of excellent care and attention to residents, with specific staff members mentioned for their outstanding service.

Negative Reviews:

• Concerns about high staff turnover, understaffing, and neglect, particularly in the memory care unit.
• Complaints about the facility being overly expensive with a focus on profit over care.
• Issues with management, including high turnover and significant annual rent increases, causing financial strain for families on fixed incomes.
• Reports of inadequate nighttime care and dissatisfaction with the level of service provided.

Mixed Reviews:

• While many reviews highlight the caring nature of the staff and the quality of the facility, concerns about management practices and staffing issues are noted.
• Some families express satisfaction with the care provided and the facility's amenities, while others report negative experiences related to care quality and cost.