The Reserve at Braeswood Memory Care

Positive Feedback:

• Colonial Oaks Braeswood, now known as The Reserve at Braeswood, is highly praised for its caring and attentive staff, with special mentions of warmth, understanding, and kindness from the team.
• The activities director, Maria, receives numerous accolades for her amazing work in engaging residents in a variety of activities, significantly improving their quality of life.
• Many reviewers noted the community's ability to provide personalized, individualized attention, helping residents to thrive and even improve in health and well-being.
• The facility is described as immaculate, with effective policies and procedures, especially highlighted during the pandemic.
• The food quality is highly praised, even by those with high standards.
• Overall, the community is recommended for loved ones needing memory care, with a great activity program and a caring staff.

Negative Feedback:

• One review expressed dissatisfaction with unexpected cost increases and a perceived lack of communication regarding financial arrangements.
• A brief mention of a lack of communication without further details.

General Observations:

• The community has undergone a name change from Colonial Oaks Braeswood to The Reserve at Braeswood, which has been positively received with updates and improvements.
• Visitors and performers at the community have noted its cleanliness, quaint arrangement, and the nice demeanor of caretakers.
• Residents and staff express love and enjoyment for the community and its activities, such as the rodeo celebration.