The Remington Club

The reviews for The Remington Club in Rancho Bernardo, California, present a mixed picture of resident and visitor experiences. Some reviewers praise the facility for its excellent care, friendly and efficient staff, and the wide range of activities available to residents. Highlights include the well-maintained grounds and living areas, delicious food, and the attentive and caring nature of the staff during difficult times such as the COVID-19 pandemic. The vaccination process was handled efficiently, and the management team was commended for keeping residents safe and informed.

Many residents express satisfaction with their living arrangements, noting the large and bright apartments with private outdoor space, and the sense of community among residents. The facility's efforts to make residents comfortable and happy, especially during the pandemic, were well-received, with special mention of the diverse menu and quality of food, as well as the entertainment provided.

However, there are some negative experiences reported, including issues with staff communication and responsiveness to maintenance requests. One reviewer specifically mentioned poor communication skills from a staff member, which negatively impacted their experience. Another review highlighted concerns such as unaddressed maintenance requests, sporadic cleaning services, and lack of communication regarding dining room closures and other facility issues.

Overall, while many reviews celebrate the quality of care and the environment at The Remington Club, there are areas where improvement is needed, particularly in communication and maintenance responsiveness.