The Preserve Of Roseville

The Preserve of Roseville has received a mix of reviews, highlighting both positive and negative experiences. Some staff members and visitors have praised the community for its beautiful setting, large and well-appointed apartments, and the caring and responsive new team. The introduction of Frontier Management as the new management company has been noted for bringing positive changes, including improved communication, better staffing, and enhanced amenities such as from-scratch meals by a new executive chef.

However, there are significant concerns raised by former employees and family members of residents. Issues include allegations of poor treatment of residents and staff, dangerously low staffing levels, and inadequate care. Specific complaints mention unaddressed calls for help, infrequent bathing for residents, and slow response times in emergencies. There are also reports of management turnover, with claims that this has led to inconsistent and sometimes negligent care. Concerns about cleanliness, maintenance, and safety, such as overflowing trash and fire risks from poorly managed laundry facilities, have been mentioned as well.

While some reviews celebrate the community's potential and acknowledge the dedication of certain staff members, others urge caution, suggesting that prospective residents and their families thoroughly investigate and consider the facility's history and current management practices before making a decision.