The Preserve at Mentor Ridge

The Preserve is consistently praised for its beautiful facility, friendly and helpful staff, and the variety of organized activities available for residents. Many reviewers highlight the clean and neat environment, as well as the caring and attentive nature of the staff. The facility is described as bright, pleasant, and offering a home-like atmosphere that residents and their families appreciate.

Visitors and family members note the facility's commitment to keeping residents engaged through daily activities, field trips, picnics, and parties. The food is generally well-received, with some describing it as delicious. The staff, including the Director, is commended for their kindness and timely communication.

However, there are some concerns regarding staffing levels, with one reviewer mentioning difficulty in finding a caregiver to answer questions. Another point of criticism is the quality of the food, with one reviewer finding it almost inedible due to being served cold.

One particularly negative review discusses a family's experience with the facility's handling of a resident with Alzheimer's disease. The reviewer felt that the management lacked compassion and understanding during a difficult time, leading to the resident being removed from the facility without adequate explanation or care.

On a positive note, another facility, Mentor Ridge, is highly recommended for its beautiful setting, amazing staff, and gourmet meals. The staff at Mentor Ridge is praised for their exceptional care and for making both residents and their visiting family members feel like part of the family.