The Ponce Therapy Care Center

Reviews for The Ponce rehabilitation and nursing facility present a mixed picture, with some expressing satisfaction and others voicing serious concerns. A few reviewers commend the staff for being accommodating and helpful, particularly in navigating Medicaid forms and maintaining cleanliness. Positive mentions also highlight the facility's control over COVID-19 and the presence of caring individuals among the staff.

However, a significant number of reviews raise alarming issues. Complaints include rude and unresponsive staff, inadequate patient care, and a lack of communication with family members. Concerns about the facility's management and operations have been noted, especially after changes in ownership. Reports of insufficient equipment, such as only one machine available for assisting residents, and neglect leading to serious health consequences have been mentioned. There are also grievances about the facility's handling of COVID-19, including the impact of lockdowns on residents' mental health and the spread of infection among staff.

Some reviewers have experienced or observed neglect, such as residents being left unattended, hygiene issues, and a lack of basic care leading to hospitalizations. Criticisms extend to the facility's environment, with reports of missing personal items and poor food quality. Despite a few positive comments about individual staff members who are seen as caring and professional, the overall sentiment suggests a facility struggling with numerous challenges that affect the quality of care and resident well-being.

It's clear from the reviews that while there are some bright spots, The Ponce faces significant issues that potential residents and their families should carefully consider.