The Pointe at Eastgate

Reviews for The Pointe at Eastgate show a mix of experiences. Many praise the facility for its cleanliness, friendly staff, and good food. Some highlight the facility's efforts to keep residents safe, especially during the pandemic, and appreciate the variety of activities and the spaciousness of the rooms. The staff's professionalism and compassion during challenging times, such as transitions and bereavements, have been particularly noted for making moves smooth and less stressful.

However, there are concerns regarding the facility's policies and practices. Some reviews express frustration with the screening and admission process, describing it as deceptive or overly rigorous, especially for those requiring more assistance. The size of the studio rooms and security measures have also been criticized. Additionally, there are mixed feelings about the level of activities provided, with some suggesting there could be improvements.

One particularly distressing review accuses the facility of draining a resident's life savings and leaving them homeless after contracting COVID-19 at the facility. This contrasts sharply with other reviews that commend the facility for its care and support.

Overall, while many residents and their families have had positive experiences, citing the staff's kindness and the facility's cleanliness and amenities, others advise caution, particularly regarding the admissions process and the facility's suitability for those needing higher levels of care.