The Pointe

Positive Reviews:

• Many reviewers highlight the warmth, kindness, and safety of The Pointe, mentioning the positive atmosphere created by both staff and residents.
• Several employees, including the maintenance director, express satisfaction with their roles, citing a family-like atmosphere and opportunities for advancement.
• Brookdale Bay Pines receives praise for its clean environment, caring staff, and the sense of family among residents and staff.
• One reviewer appreciates the efficient and professional handling of a family member's move to The Pointe, highlighting the helpfulness of the staff in navigating services.
• A professional from New York shares a positive experience with The Pointe's Executive Director, emphasizing the immediate improvement in a resident's quality of life after moving in.

Negative Reviews:

• One review strongly advises against The Pointe, describing it in very negative terms without specific details.
• Complaints about The Pointe include being unorganized, understaffed, and not clean.
• A detailed negative review criticizes the high turnover rate under the current management, suggesting poor leadership and a lack of genuine care for staff and residents.
• A friend of a resident expresses concerns about the quality of care and training of the nursing staff, despite the community's great location and facilities.

Mixed Reviews:

• Some reviews mention that The Pointe has been through a lot of changes but has managed to persevere, with residents' smiles indicating satisfaction.
• Another review describes the community as a blend of senior resort and carefree healthcare, praising the dedication of healthcare professionals on site.