The Plaza At Edgemere Assisted Living

Reviews for the senior living facility present a mixed picture, with some expressing significant dissatisfaction while others praise the facility and its staff.

• Several reviews highlight serious concerns about the skilled nursing facility, including unresponsive call buttons, unprofessional staff behavior, inconsistent rehab services, and issues with meal delivery times. One review specifically mentions a severe decline in the quality of care over the past year.
• On the other hand, many reviews praise the facility for its high-end amenities, superb food, valet car service, and beautifully designed spaces. The staff is often described as kind, compassionate, skilled, and professional. The facility is commended for providing a high level of care and service, with some reviewers noting it as the best assisted living and skilled nursing facility they have encountered.
• Concerns are raised about the adequacy of staff, with reports of calls not being answered in a timely fashion and medication errors. One review mentions difficulty in getting necessary records and poor communication from office staff, particularly in regards to medical records and marketing/sales.
• Positive experiences are shared about the transition from independent living to assisted living, with the staff's fast-acting, professional, and caring approach being highlighted. The facility's environment is described as beautiful, clean, and secure, with mandatory masks and pleasant odors noted.
• Some reviews express frustration with specific aspects such as poor Wi-Fi and challenges in dealing with certain staff members. However, others commend the facility for its exceptional service, easy move-in process, and the welcoming and comfortable atmosphere for residents.

In summary, while there are significant concerns about certain aspects of care and communication, many reviews also highlight the facility's luxurious amenities, caring staff, and overall positive environment for residents.