The Piper

Summary of Reviews:

• Some visitors and residents have experienced unprofessional behavior from staff, including instances of yelling and intimidation, leading to discomfort and fear.
• Many reviews praise the caring, genuine, and friendly nature of the staff, highlighting a positive atmosphere and a sense of community.
• The facility is described as beautiful and homey, with a unique "Household Model" that receives commendation for fostering individualized care and strong relationships between staff, residents, and families.
• Concerns have been raised about staffing issues, including being understaffed or having new, overworked staff, which has led to challenges in maintaining consistent and safe care.
• Communication problems, particularly regarding the transfer of patient needs information between shifts, have been noted as areas needing improvement.
• Some reviews express dissatisfaction with the handling of medication adjustments and other specific care needs, despite efforts to communicate with the administration.
• Despite some negative experiences, many reviews recommend the facility for its cleanliness, quality of care, and the efforts made to accommodate and improve residents' well-being.
• There are mixed feelings about long-term career opportunities for staff, with some expressing concerns about job security and workplace dynamics.
• Overall, while there are areas for improvement, particularly in staffing and communication, the facility is highly regarded for its caring environment, quality of care, and efforts to create a homely atmosphere for residents.