The Pines Of Goodrich

Positive Reviews:

• Many reviewers praised the compassionate and kind nature of the staff, particularly highlighting the director Ruby for her exceptional support during the transition process.
• The facility was consistently described as clean, cozy, and inviting, with a home-like atmosphere.
• Homemade meals and a variety of activities were appreciated by residents and their families.
• The staff's dedication to providing personalized and caring service was frequently mentioned, creating a family feel.
• Several reviewers expressed their gratitude for the facility's ability to accommodate and care for residents with dementia and behavioral issues, noting the staff's specialized training.

Negative Reviews:

• Concerns were raised about the facility being short-staffed, leading to overworked employees and a decline in the quality of care.
• One review mentioned a significant issue with management and professionalism, including a serious allegation regarding medication administration and facility security.
• There were complaints about the facility losing its "home appeal" due to changes in furniture and the overall environment.

Neutral/General Observations:

• The facility was described as very clean and professional by several reviewers.
• Staff friendliness and helpfulness were commonly noted, with many reviewers expressing overall satisfaction with the care provided.
• Some reviews came from employees who shared their positive experiences working at the facility, highlighting their love for the residents and the supportive work environment.