The Phoenix At Milton

Summary of Reviews:

• Several reviews express disappointment and concern over cleanliness, staff behavior, and overall care quality, advising others to look elsewhere.
• Many reviews, however, praise the facility for its caring and professional staff, luxurious atmosphere, and the quality of care provided to residents.
• Activities and social engagement, such as dancing, book clubs, and yoga, are highlighted as key benefits, contributing to residents' improved health and happiness.
• The facility's efforts to accommodate residents during difficult times, including the COVID-19 pandemic, through virtual visits and window visits, are commended.
• Food quality and the variety of meals offered receive positive mentions, with some residents looking forward to meal times.
• Memory care services are specifically praised for engaging activities and personalized care, making residents feel at home and improving their quality of life.
• Some reviews note rapid improvements in their loved ones' physical and mental well-being after moving to the facility.
• Concerns are raised about medication errors, communication issues, and the need for more personalized care in some cases.
• The facility's design, cleanliness, and welcoming atmosphere are frequently mentioned as positive aspects.
• Staff members, including specific mentions of their kindness and attentiveness, are often highlighted as a key strength of the facility.

Overall, while there are some negative experiences reported, the majority of reviews reflect a positive view of the facility, emphasizing the caring nature of the staff, the quality of the amenities, and the positive impact on residents' lives.