The Pearl At Fort Mill

The Pearl has received a variety of reviews from family members of residents, highlighting both its strengths and areas for improvement. Many reviewers praise the facility for its beautiful interior, cleanliness, and the happiness and contentment of its residents. The staff, including concierge and caregivers, are commended for their quick thinking, compassion, and dedication to treating residents with dignity and respect. The facility's approach to memory care, particularly for those with Lewy Body Dementia and Alzheimer's, is highly regarded, with specific staff members being acknowledged for treating residents as if they were their own family.

However, some reviews express dissatisfaction, particularly from a former employee's perspective, citing poor management, lack of appreciation for staff, and inadequate staffing levels. Concerns about the quality of care, including meal provision and the overall management approach, were also mentioned. Despite these criticisms, other reviews continue to highlight the peace of mind that The Pearl provides to family members, knowing their loved ones are in a safe, caring, and respectful environment. The facility's commitment to individualized care and the professionalism of its staff are frequently mentioned as reasons for satisfaction.

Overall, while The Pearl is praised for its care, environment, and staff dedication, there are calls for improvements in management and staff treatment. The facility is both appreciated for its specialized care for residents with dementia and critiqued for aspects of its operational management.