The Pavilion Senior Living at Smyrna

Positive Reviews:

• Employees and residents at the Pavilion enjoy a great working and living environment, with smooth transitions between facilities praised.
• Some families have observed excellent care and attention towards their loved ones, noting that staff keep residents happy and engaged.
• The Waterford is commended for its dedication to senior care, with management exceeding expectations and providing a well-appointed community.
• Several reviewers have noted the friendly staff and the positive impact of the facility on their relatives' well-being.

Negative Reviews:

• Concerns about cleanliness and maintenance of resident rooms, with reports of unclean conditions and smells.
• Some reviewers express dissatisfaction with the management's attitude towards concerns, especially regarding the care of residents with Dementia or Alzheimer's.
• High staff turnover and instances of staff being inattentive or unengaged with residents have been reported.
• There are complaints about the facility's handling of residents with specific care needs, with some families feeling misled about the level of care their loved ones would receive.

Mixed Reviews:

• While there are instances of excellent care and dedicated staff, there are also significant concerns about the facility's ability to handle residents with more complex care needs.
• The management's responsiveness to concerns and the overall quality of care have been points of contention among reviewers.