The Pavilion At St Luke Village

Positive Reviews:

• Many reviewers have praised the facility for its excellent care, particularly highlighting the therapy department as the best around, being kind, caring, patient, and educated.
• Staff across various departments, including nursing and activities, have been commended for treating residents like family, being professional, respectful, caring, and kind.
• The facility has been described as clean, inviting, and homelike, with residents appearing happy and well-cared-for. Activities are well-planned and engaging for residents.
• Some families have noted quick and effective communication from the staff regarding any concerns or problems, with staff always being helpful and accommodating.
• The food quality has been positively mentioned, with meals being described as delicious.

Negative Reviews:

• Some reviewers have reported experiences of rudeness and lack of compassion from the staff, particularly highlighting issues with communication and responsiveness.
• Concerns have been raised about understaffing, especially on weekends, leading to neglect and inadequate care, including severe health issues due to neglect.
• There have been instances of personal information being compromised and a lack of proper engagement in scheduled progress meetings.
• One reviewer mentioned the loss of personal belongings and dissatisfaction with the majority of the nursing staff, except for one commendable nurse.

Mixed Experiences:

While many reviews are overwhelmingly positive, praising the staff's kindness, professionalism, and the quality of care, there are significant concerns raised by others regarding neglect, staff behavior, and operational issues. Prospective clients may want to consider these mixed reviews carefully and possibly visit the facility to form their own opinion.