The Pavilion At Queens For Rehabilitation & Nrsing

Negative Reviews:

• Several reviewers reported neglect and mistreatment of their loved ones, including leaving residents in dirty diapers, not assisting with meals, and physical abuse.
• There are complaints about unsanitary conditions, with one case leading to severe sepsis and death.
• Some staff members were described as rude, lazy, and unresponsive to residents' needs, including failing to administer medication on time.
• There were instances of belongings being stolen, with the facility allegedly not taking responsibility.
• Communication with the administration and staff is described as poor, with family members struggling to get updates on their loved ones.

Positive Reviews:

• A few reviewers had positive experiences, noting friendly and attentive staff, clean facilities, and effective rehabilitation services.
• Some staff members were praised for their compassion and professionalism, particularly those involved in rehabilitation and night nursing.
• The facility was described as modern and well-maintained by one reviewer, who also appreciated the efforts of the staff during the pandemic.

Mixed Reviews:

• While some reviewers acknowledged the presence of caring and attentive staff, they also highlighted significant issues with certain staff members and administrative processes.
• One reviewer felt at ease with the care their mother received but was concerned about understaffing and the staff's patience at night.

Employee Perspective:

• An employee praised the facility for its warm and welcoming environment, personalized care, and the professionalism of the staff.