The Pavilion At Bayview

Positive Reviews:

• Many reviewers praise the overall quality of care, particularly highlighting the compassionate and informative staff, including administration, nursing, CNA, physical, and occupational therapists.
• The quality of the rooms, cleanliness, and the food's flexibility and taste receive positive mentions.
• Several reviews commend the beautiful location and views, especially noting the facility's proximity to scenic areas.
• The physical therapy services are frequently described as excellent, contributing significantly to positive rehabilitation experiences.
• Some reviewers specifically appreciate the facility for its cleanliness, neatness, and hotel-like atmosphere, mentioning enjoyable activities like holiday sing-alongs.
• Staff members are often described as devoted, helpful, friendly, and kind, with some reviewers noting the facility feels like family.

Negative Reviews:

• Several reviews criticize the care quality, particularly pointing out issues with responsiveness to call buttons, long waits for assistance, and overall neglect.
• There are complaints about the food, including unappetizing meals, inconsistent meal times, and a lack of suitable options for dietary restrictions like diabetes.
• Some reviewers express concerns about the facility's management and staff, including unprofessional behavior and a lack of responsiveness to concerns and inquiries.
• One review alleges discriminatory practices against African American residents, citing specific incidents of unprofessional treatment.
• Concerns are raised about the facility's condition and maintenance, including complaints about room temperatures and cleanliness.
• There are mentions of the facility being short-staffed, leading to limited patient interaction and long waits for medication and assistance.
• A few reviewers note a decline in the quality of care and services following a change in ownership, with specific complaints about food quality and availability.

Mixed Reviews:

• While the physical therapy services are consistently praised, other services such as nursing care and meal provision receive mixed feedback.
• The staff's attitude and professionalism are viewed positively in some reviews but criticized in others.
• The facility's environment and amenities are generally viewed favorably, though some specific aspects like meal service and room conditions are points of contention.