The Parkdale

Positive Reviews:

• Many reviewers love the staff and the community at Parkdale, describing them as caring, understanding, and always willing to help.
• Several comments highlight the beauty of the facility, comparing it to a small town and noting its cleanliness.
• Some reviews praise the executive director for her kindness and dedication to both staff and residents, with one noting the joy brought by her bringing her Frenchies to work.
• Employees express pride in working at Parkdale, mentioning a welcoming atmosphere and a strong sense of teamwork.
• Residents and their families appreciate the engaging activities, quality of care, and the food, especially praising the new chef.

Negative Reviews:

• One detailed review criticizes the facility for placing a resident in memory care unnecessarily and for failing to provide adequate care, including issues with medication management and heating.
• Complaints about staffing issues, with some saying the staff is rude and not helpful, and allegations of unlicensed aides acting as nurses.
• Concerns over emergency response times, with one reviewer reporting a significant delay in response to an emergency call.
• Disappointment with the cancellation of events and the failure to conduct advertised activities.
• Frustration expressed over difficulties in obtaining a refund for a deceased relative.

Mixed Feedback:

While many reviews praise the staff and the environment at Parkdale, there are significant concerns regarding the level of care and management issues. Some reviewers have had positive experiences with the staff's attentiveness and the facility's amenities, while others have faced challenges with care quality, emergency response, and administrative matters.