The Palms Of Punta Gorda

Negative Reviews:

• Several reviewers have expressed dissatisfaction with the care provided, mentioning mistreatment of residents, lack of nursing staff, and residents being kept in their rooms for extended periods.
• Complaints about the food being consistently cold and the facility being understaffed were noted.
• One reviewer mentioned their loved one was locked in a room since COVID without access to fresh air or cable TV.
• Another reviewer had to remove their husband from the facility due to inadequate care, including not assisting him with walking, leading to multiple hospital visits.
• Issues with obtaining a refund after a resident's death were reported, indicating potential administrative or communication problems.

Positive Reviews:

• Some reviews highlight improvements and positive changes at the facility, including new administration, construction, and a focus on providing excellent care.
• The Palms of Punta Gorda was praised for its cleanliness, caring staff, and the variety of activities available to residents, including music, dancing, and yoga.
• Residents reportedly feel safe and well-cared-for, with one mentioning the ability to keep a pet and participate in activities designed to alleviate the monotony of quarantine.
• Staff members have expressed pride and satisfaction in their work, indicating a positive working environment and a commitment to resident care.

Mixed Feedback:

The reviews present a mixed picture of the facility, with some expressing serious concerns about resident care and administrative issues, while others highlight positive experiences and improvements. Prospective residents and their families may want to consider these varied experiences when making a decision.