The Palms Of Lake Spivey

Positive Reviews:

• Many residents express deep satisfaction with their living experience at The Palms, describing it as a lovely place where they feel safe, respected, and well-cared for.
• Residents praise the friendly and patient staff, the spacious apartments with full kitchens and Whirlpool appliances, and the well-maintained grounds including a clean swimming pool.
• The community is highlighted for its variety of activities, including shopping trips, church visits, and social events, which are greatly appreciated by the residents.
• Several reviews commend the dining experience for its good variety and service, although some suggest improvements in food temperature and vegetable preparation.
• The activities department receives special recognition for enriching residents' lives, with specific praise for the coordinator's excellent work.
• Prospective residents and their families note the helpful and informative staff during tours, appreciating the open and friendly atmosphere of the facility.

Negative Reviews:

• One review mentions a decline in service quality over recent months, including staffing issues, poor dining experiences, cancelled activities, and inadequate housekeeping.
• Concerns about management and employee turnover are noted, with a suggestion that these issues are impacting the overall resident experience.

General Feedback:

• Residents and their families appreciate the sense of community and the friendly atmosphere among both staff and fellow residents.
• The facility's amenities, including transportation services and pet-friendly policies, are well-regarded.
• Some reviews mention the cost of living at The Palms as being on the higher side but acknowledge the quality of care and services provided.