The Palms Nursing and Rehab

Reviews of the senior living facility present a mixed picture, with several areas of concern and praise highlighted by residents and their families. Some reviews express dissatisfaction with the level of care, particularly for patients requiring more attention, citing instances where nurses and staff were not adequately trained or responsive. Concerns were also raised about the facility being understaffed, leading to delayed assistance and poor communication with families, especially those out of state.

On the positive side, many reviews commend the physical therapy and rehabilitation services, describing the PT and OT staff as excellent, friendly, and effective in their roles. The facility itself received compliments for its cleanliness and pleasant environment. Some residents and their families noted improvements in their conditions and appreciated the attentive and kind nature of the staff. However, there were mixed opinions about the food quality and service, with some finding it satisfactory while others described it as terrible or inconsistent.

Several reviews highlighted the importance of staff attentiveness and the need for better communication with families. While some residents felt well cared for and would recommend the facility to others, there were repeated mentions of the need for more staff to improve response times and overall care quality. The experiences shared suggest that while the facility has strengths in rehabilitation services and some aspects of patient care, there are significant areas that require attention and improvement to ensure all residents receive the support and attention they need.