The Palms At Ponte Vedra Assisted Living & Memory Care

Positive Reviews:

• Many reviewers have praised The Palms for its warm, lively atmosphere and the caring, professional staff who go above and beyond for residents, making it feel like home.
• Residents enjoy a variety of activities, including an exercise pool, and the facility is noted for its cleanliness and well-maintained environment.
• The staff is commended for their dedication, with specific mentions of their efforts to connect personally with residents and their families, creating a supportive and happy community.
• Several reviews highlight the exceptional care provided in the memory care unit, noting the staff's patience, positivity, and immediate responsiveness to needs or changes.
• The Palms has received accolades for its excellence and has zero citations from the Agency for Health Care Administration, underscoring its commitment to quality care and service.

Negative Reviews:

• One review criticizes the management and work environment, describing it as stressful, toxic, and plagued by gossip and unprofessional behavior among staff.
• Another review expresses dissatisfaction with the level of care and assistance provided to a resident with dementia, suggesting that the staff was not adequately trained for cognitive issues and relied on medication.
• Concerns were raised about the facility's responsiveness and services outside of regular hours, with one reviewer recounting difficulty in accessing the building and receiving assistance during the evening.

Mixed Feedback:

• While many reviews celebrate the caring and dedicated staff, some criticisms focus on management practices and the overall work environment.
• The facility is generally praised for its cleanliness, activities, and resident satisfaction, but there are concerns about specific aspects of care, particularly for residents with cognitive impairments.