The Palms At Oneil

Reviews of the senior living facility present a mixed picture, with some highlighting the caring and helpful nature of the employees, while others express concerns over the level of care and staff training. Positive comments note the cleanliness of the facility, the attentiveness and compassion of the staff, and the overall pleasant environment. However, there are significant concerns raised about the adequacy of care for residents with more intensive needs, with some reviewers suggesting that the facility may be better suited as a personal care home rather than for those requiring skilled nursing or more one-on-one services.

Several reviews criticize the facility for issues such as poor food quality, lack of activities, and inadequate staff training. There are also reports of serious incidents, including a resident being assaulted by another resident, and issues with medication management. Some reviewers express frustration with the administration's communication and responsiveness.

On the other hand, many families have had positive experiences, noting that staff members, including those in upper management and various aides, have made significant efforts to ensure residents feel comfortable and cared for. The facility is described as clean and well-maintained, with some staff members going above and beyond to communicate with families and attend to residents' needs.

Advice from reviewers includes the importance of getting care agreements in writing and closely monitoring the care provided to ensure it meets the resident's needs. While some families have had to make the difficult decision to move their loved ones to other facilities due to changing care needs, others have been pleased with the decision to choose this facility for their loved ones.

Overall, the reviews suggest that while many residents and their families have had positive experiences, there are areas for improvement, particularly in terms of staff training, communication, and the provision of activities and quality food. Prospective residents and their families are advised to carefully consider their specific care needs and to communicate closely with the facility's staff to ensure those needs can be met.