The Palms At Bonaventure Assisted Living And Memory Care

Negative Reviews:

• One review strongly criticizes the facility for lack of compassion, alleging staff mistreatment of residents, neglect, and poor hygiene practices. It suggests another facility, Aegis Living, as a better alternative.
• Another review, presumably from a former employee, describes a toxic work environment, management issues, and alleges neglect and favoritism towards certain residents.

Positive Reviews:

• Several reviews praise the caregivers and staff for their loving care, particularly highlighting hospice care and attention to residents' needs.
• The facility is commended for its fun activities, attentive staff, and the overall positive environment it provides for residents.
• Family members express gratitude for the care their loved ones receive, noting the facility's role in improving their quality of life and providing a sense of community.
• One resident shares their personal satisfaction with living at The Palms, emphasizing the enriching activities and the sense of belonging they feel.
• The activities director receives special mention for their positive impact on residents' lives.

Mixed Feedback:

• While some negative reviews exist, particularly concerning staff behavior and management, others suggest that these may come from disgruntled ex-employees. Positive reviews highlight the staff's dedication and the care provided to residents.

Overall Sentiment:

The majority of reviews are positive, with many families and residents expressing satisfaction with the care and environment at The Palms. However, there are serious concerns raised in a few reviews that potential residents and their families may want to consider.