📞 Call for pricing and availability: (800) 780-8101

The Palazzo

6246 North 19Th Avenue, Phoenix, AZ 85015

Independent Living Assisted Living Memory Care Nursing Home Skilled Nursing
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(602) 433-6300

Estimated Pricing

Studio
Estimated $2,643

Price Comparison

  • Average City Price: $3,432
  • Average State Price: $3,342
  • Average National Price: $4,181


  • The Palazzo Description

    The Palazzo is a very large 236 bed community that offers independent living, assisted living, memory care, nursing care and skilled nursing and is about 2.8 miles outside Alhambra, Arizona. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 8.1 out of 10 making it the 79th highest rated community in the city out of 127 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Independent Living

    Independent living offers seniors the freedom to enjoy their retirement in a supportive community setting, with amenities and activities tailored to their active lifestyle.

    View other Independent Living communities in Phoenix

    Assisted Living

    Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.

    View other Assisted Living communities in Phoenix

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Phoenix

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Phoenix

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Phoenix


    Community Reviews

    7.7
    The Palazzo
    Based on My Caring Plan's proprietary scoring, including 180 reviews across the web

    Ranking

  • Ranking in City: 96 out of 137 communities in Phoenix
  • Ranking in State: 676 out of 926 communities in AZ
  • Food and Dining A

    Value for Price A

    Activities A

    Facility and Grounds A

    Care A

    Staff A

    Cleanliness A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Summary of Reviews:

    • Several reviews highlight issues with management and staffing, including lack of respect for employees, understaffing, and unprofessional behavior from some staff members.
    • Concerns were raised about the lack of attention to patients' needs, particularly on the 2nd floor, and long wait times for assistance.
    • Positive remarks were made about the facility's handling of COVID-19 policies and procedures, ensuring the safety of residents and staff.
    • Mixed experiences were shared regarding the quality of care and support for residents, with some noting excellent staff and management while others reported neglect and abuse.
    • The facility's renovations and common areas received praise for their attractiveness and the sense of community they foster among residents.
    • Issues with the skilled nursing department were specifically mentioned, including dirty rooms and a lack of timely response to residents' needs.
    • Some reviews commend the facility for its beautiful environment, friendly and professional staff, and the positive impact on residents' quality of life.
    • Concerns were raised about the treatment of specific residents, including allegations of neglect and the need for investigation.
    • Overall, experiences vary widely, with some expressing satisfaction and others highlighting significant areas for improvement.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    The Palazzo Videos


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    Health

    Life alert pendant with 24-hour Emergency Response System

    Personalized and specialized activity plan

    Emergency pull cord installed in every bathroom

    24-hour care

    Diabetic management

    Medication monitoring and administration


    Services

    Weekly housekeeping service

    Weekly linen and laundry service

    Daily bed making and trash removal

    All utilities

    Housekeeping every other week

    Assistance with personal grooming


    Activities

    All activities and events offered in Independent Living

    Specialized activity programs in assisted living

    Extensive activities and events programming

    Exercise and Group Fitness Classes

    Water aerobics

    A variety of activities


    Community Amenities

    Secured neighborhood environment

    Beautiful courtyard

    Resident grown garden

    Heated pool and Jacuzzi spa

    Library and computer center

    Gift Shop


    Room Amenities

    Basic cable and Wi-Fi

    Individually controlled heating and air conditioning

    Emergency pull cord

    Daily check-in program

    Laundry rooms on each floor

    Complimentary use of washers/dryers


    Dining

    Three meals daily

    Snacks

    Continental Breakfast

    Lunch or Dinner

    Nutritious meals

    Assistance with meals


    Transportation

    Transportation to medical appointments and shopping trips

    Scheduled transportation to medical appointments

    Shopping trips



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 4
    Quality measure rating: 4
    Long-term quality measure rating: 5
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: Sept. 19, 1985
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 60
    Total current residents: 47
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 3
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $7100


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-07-28 2022-09-12 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2022-07-28 2022-09-12 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-07-28 2022-09-12 D Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2022-07-28 2022-09-12 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-07-28 2022-09-12 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2022-07-28 2022-09-12 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
    2020-10-02 2020-11-16 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2020-10-02 2020-11-16 D Egress Deficiencies Install proper backup exit lighting.
    2020-10-02 2020-11-16 E Egress Deficiencies Have properly located and lighted "Exit" signs.
    2020-10-02 2020-11-16 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2020-10-02 2020-11-16 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2020-10-02 2020-11-16 E Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2020-10-02 2020-11-16 E Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2020-10-02 2020-11-16 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2020-10-02 2020-11-16 E Services Deficiencies Have elevators that firefighters can control in the event of a fire.
    2020-10-02 2020-11-16 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2020-10-02 2020-11-16 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure that testing and maintenance of electrical equipment is performed.
    2020-10-02 2020-11-16 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2019-01-23 2019-03-11 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-01-23 2019-03-11 F Smoke Deficiencies Provide properly protected cooking facilities.
    2019-01-23 2019-03-11 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-01-23 2019-03-11 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2019-01-23 2019-03-11 F Services Deficiencies Have elevators that firefighters can control in the event of a fire.
    2019-01-23 2019-03-11 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2019-01-23 2019-03-11 F Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2019-01-23 2019-03-11 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2019-01-23 2019-03-11 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-01-23 2019-03-11 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2019-01-23 2019-03-11 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-07-28 2022-08-30 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2022-07-28 2022-08-30 D Resident Assessment and Care Planning Deficiencies PASARR screening for Mental disorders or Intellectual Disabilities
    2022-07-28 2022-08-30 E Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-07-28 2022-08-30 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2022-07-28 2022-08-30 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-07-28 2022-08-30 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-07-28 2022-08-30 E Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    2022-07-28 2022-08-30 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-07-28 2022-08-30 E Infection Control Deficiencies Implement a program that monitors antibiotic use.
    2022-07-28 2022-08-30 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    2022-07-28 2022-08-30 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-07-28 2022-08-30 E Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2022-07-28 2022-08-30 E Administration Deficiencies Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    2020-10-01 2020-11-16 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2020-10-01 2020-11-16 B Nursing and Physician Services Deficiencies Post nurse staffing information every day.
    2020-10-01 2020-11-16 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2020-10-01 2020-11-16 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2020-10-01 2020-11-16 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-10-01 2020-11-16 D Environmental Deficiencies Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    2019-01-18 2019-03-08 D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2019-01-18 2019-03-08 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2019-01-18 2019-03-08 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-01-18 2019-03-08 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2019-01-18 2019-03-08 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2019-01-18 2019-03-08 E Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-01-18 2019-03-08 E Quality of Life and Care Deficiencies Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    2019-01-18 2019-03-08 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Fines

    Fine Date Fine Amount
    2020-06-08 $650
    2020-10-01 $7,100

    What is in the Neighborhood

    General Area Overview
    • The closest city is Alhambra which is 2.8 miles away and has a population of 127,764 (small city).
    • The average income is $40,429, which is very low compared to other zip codes.
    • Weather
      • High Temperature: 98
      • Low Temperature: 59
      • Average Temperature: 80.0
      • Day Breakdown: The area gets 51 days of rain and 313 days of sun
      • Precipitation: 0.4 inches a year

    Demographic Overview
    • The median age is 33.8 years old, low compared to other cities.
    • 4.63% of the population are Veterans which is a average percentage of Veterans compared to other cities.
    • 19.24% of the population are Foreign-born which is a average percentage of Foreign-born compared to other cities.
    • The population is 2% American Indian and Alaska Native, 3% Asian, 6% Black or African-American, 32% Hispanic or Latino, and 56% White.

    Health and Safety Overview
    • The average life expectancy in zip code is 78.59 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 60.0, Moderate Days 168.0, Unhealthy for Sensitive Groups Days 56.0, Unhealthy Days 13.0, Very Unhealthy Days 6.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Walmart Supercenter
    0.6 miles away
    Fry's Marketplace
    0.6 miles away
    Fry's Food and Drug
    1.5 miles away
    Albertsons
    1.8 miles away
    Sprouts Farmers Market
    1.8 miles away

    Transportation

    19th Ave/ Montebello
    0.5 miles away

    Bus Stations

    11115
    0.1 miles away
    11080
    0.1 miles away
    11114
    0.2 miles away
    11079
    0.3 miles away
    11081
    0.3 miles away

    Banks

    Chase
    0.2 miles away
    Bank of America
    0.4 miles away
    Wells Fargo
    0.4 miles away
    First Bank
    0.7 miles away
    Desert Financial Credit Union
    0.7 miles away

    Hospitals

    Abrazo Central Campus
    0.2 miles away
    The CORE Institute Specialty Hospital
    0.2 miles away
    North Phoenix Heart Center
    0.8 miles away
    Saint Joseph's Hospital Huger Mercy Living Center
    1.3 miles away
    Calvary Healing Center
    2.1 miles away

    Pharmacies

    Walgreens
    0.3 miles away
    CVS Pharmacy
    0.5 miles away
    Walmart Pharmacy
    1.8 miles away
    Fairmont Pharmacy
    1.9 miles away

    Dentists

    Bright Now! Dental
    0.5 miles away
    Cornerstone dental care
    1.7 miles away
    Cute Smiles 4 Kids
    2.7 miles away
    Glendale Dental Group
    3.1 miles away
    Aspen Dental
    3.9 miles away

    Parks

    Washington Park
    0.2 miles away
    Solano Park
    0.7 miles away
    John F. and Mary P. Long Homestead Park
    1.1 miles away
    CamelBackyard Community Food Hub
    1.3 miles away
    Colter Park
    1.3 miles away

    Places of Worship

    First Methodist Episcopal Church of Glendale
    4.9 miles away
    Roosevelt community church
    5.1 miles away
    The Church of Jesus Christ of Latter-day Saints
    16.3 miles away

    Shopping

    Christown Spectrum Mall
    0.5 miles away
    Metrocenter Mall
    3.4 miles away
    My Florist Plaza
    4.4 miles away
    Desert palm
    6.8 miles away
    Desert Sky Mall
    7.9 miles away

    Culture

    The Torch Theatre
    2.2 miles away
    Amphitheatre
    2.7 miles away
    Eric Fischl Gallery
    3.2 miles away
    Lisa Sette Gallery
    3.6 miles away
    Phoenix Center for the Arts
    4.9 miles away

    Restaurants

    Mandarin Super Buffet
    0.6 miles away
    Authentic Liberian Cuisine
    0.8 miles away
    Raffaeles Pizza
    0.8 miles away
    Thai Lotus
    0.8 miles away
    Lenny's burger
    1.0 miles away

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    Google map of The Palazzo

    Licensing

    This community is licensed by the state of AZ. It is a very large-sized community with 236 total beds.

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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