The Oaks - Scenic View Assisted Living

Positive Reviews:

• Staff across all levels, from the Director to caregivers and nurses, have been praised for their positive interactions, dedication, and empathy.
• Many reviewers highlight the quick response to call lights, thorough and empathetic intake processes, and a general sense of trust in the care provided to their loved ones.
• The environment is described as clean, with a home-like atmosphere, and the staff as caring, devoted, and hardworking.
• Rehabilitation services received special mention for being friendly and supportive, making residents feel comfortable and well-cared for.
• Management is noted for their responsiveness to questions and concerns, ensuring a high level of trust and satisfaction among residents and their families.
• Several reviews commend the facility for its cleanliness, excellent food, and the range of activities available to residents.

Negative Reviews:

• One review claims the facility is under investigation for elder abuse, with allegations of residents being improperly cared for.
• Concerns were raised about residents' freedom being restricted, including an incident where a senior was not allowed to enjoy outdoor activities.
• There are reports of personal items being stolen, with the facility allegedly not taking adequate responsibility for the theft.
• Some reviews express dissatisfaction with the level of care provided, including a lack of proper accommodations for specific needs and inadequate responses to health emergencies.
• Disappointment was also voiced regarding patient service and assistance, suggesting room for improvement in these areas.

Mixed Feedback:

• One reviewer emphasizes the importance of distinguishing between different facilities within the same area to avoid confusion and misdirected criticism.