The Oaks Of West Kettering

The reviews for this senior living facility are mixed, with some highlighting excellent experiences, particularly praising the rehab and therapy team, while others express deep concerns about neglect, unprofessional staff behavior, and inadequate communication. Positive comments mention the quality of the therapy team, good teamwork, and a sense of family among the staff. Some residents felt well-cared for, made friends, and appreciated the activities offered.

However, several reviews raise serious issues. Concerns include neglect leading to the deterioration of health and even death, difficulty in scheduling visits, lack of personal attention for residents with special needs, and poor communication from the staff. One reviewer noted the facility's failure to respond to calls for help, leading to panic attacks and a decline in their friend's health. Another shared a distressing account of their mother's neglect, mentioning unattended call lights and the removal of her phone, which they believe contributed to her death. There are also complaints about the facility's cleanliness and maintenance, with reports of unemptied trash and mold in rooms.

While some reviews commend the staff and the care provided, suggesting that the facility has the potential to offer a positive experience, the negative reviews highlight critical areas needing immediate attention, especially regarding resident care and facility management. Prospective residents and their families are advised to consider these mixed reviews carefully.