The Oaks Healthcare Center

Reviews of the senior living facility present a mixed picture, with some highlighting positive aspects while others express significant concerns.

• Several reviewers have raised concerns about the quality of care, including issues with staff behavior, inadequate personal care for residents, and a high staff turnover rate. One review specifically mentioned a decline in a resident's physical abilities due to perceived neglect.
• On the positive side, some reviews praise the facility for its cleanliness, inviting atmosphere, and friendly staff. The new management has been noted for their pleasant interactions with residents and a Christian atmosphere is mentioned favorably.
• Concerns about the treatment of employees, including low pay and poor treatment of non-nursing staff, were also mentioned. Additionally, there are allegations of administrative staff violating privacy laws and creating a hostile work environment.
• One review appreciated the facility's efforts to address concerns and the genuine efforts of the administrative staff to improve the situation. Another highlighted the excellent care their mother received, including enjoyable activities and food choices.
• However, some reviews strongly advise against placing loved ones in the facility, citing poor care, unprofessional staff behavior, and an unpleasant smell. One reviewer was particularly upset by a staff member's unprofessional comment during a visit.
• On a brighter note, a review shared a positive experience with the facility's rehab center, praising the excellent service, staff, and cleanliness. The presence of a service dog during visits was highlighted as a source of joy for patients.

In summary, while there are positive comments about the facility's environment and some staff members, serious concerns about the quality of care, staff behavior, and management practices have been raised, suggesting a need for careful consideration before choosing this facility.