The Oaks At Whitaker Glen - Mayview

Positive Reviews:

• Staff at The Oaks treated residents with respect and were very attentive, often checking on them and showing patience.
• Some reviewers highlighted the caring nature of the staff, the lovely grounds, and the quality of the rehab care provided, including effective physical therapy.
• Several personal success stories were shared about significant improvements in health and mobility due to the dedicated rehab services at The Oaks.
• Communication with families was praised in some instances, with staff making efforts to keep relatives informed about their loved ones' care and progress.
• The facility was described as having a nice setup for video calls, allowing families to stay in contact with residents.

Negative Reviews:

• Several reviews criticized the facility for prioritizing payments over patient care, with one mentioning a demand for upfront payment or eviction.
• Complaints about staff being rude to both patients and visitors were common, alongside allegations of neglect and poor hygiene.
• There were reports of lost personal items, with staff suggesting theft as a possible reason.
• Poor communication and unresponsiveness were frequent concerns, with families feeling left out of the loop regarding their loved ones' care.
• Some reviewers had issues with the facility's maintenance and described it as old and worn, though it was noted that there have been upgrades.

Mixed Reviews:

• While some praised the facility for its caring staff and effective rehab services, others had drastically opposite experiences, citing neglect and poor management.
• The quality of the facility itself received mixed feedback, with some appreciating the grounds and recent upgrades, and others criticizing its maintenance and cleanliness.