The Oaks at Olde Towne

Residents and visitors have expressed significant concerns regarding smoking within the facility, despite it being advertised as smoke-free. Complaints include smoke infiltration into non-smoking units, causing discomfort and health issues for individuals with pre-existing breathing problems. The enforcement of no-smoking policies appears to be ineffective, with smoking observed under entrance canopies, in stairwells, and around the gazebo area, even during after-hours.

Environmental control within the building has also been criticized, with reports of excessively high temperatures in hallways and units, making living conditions uncomfortable. Maintenance responses to these issues have been described as inadequate.

Safety concerns have been raised due to loitering and suspicious activities around the parking lot and gazebo area, particularly at night. This has made some residents feel unsafe about parking their cars or walking to and from the building during evening hours.

Cleanliness of the facility has been called into question, with reports of unclean carpets in and out of units, hallways, and laundry rooms. The frequency of cleaning services appears to have decreased over time, contributing to a decline in the overall perception of the facility's maintenance.

Overall, the feedback highlights a need for improved enforcement of no-smoking policies, better environmental control within the building, enhanced safety measures, and a more rigorous cleaning schedule to address the concerns of residents and their families.