The Oaks At Bethesda

Summary of Reviews:

• Concerns were raised about the facility's handling of residents with type one diabetes and a lack of adequate training for staff.
• Positive feedback highlighted the facility's ability to resolve problems effectively, with staff being attentive and responsive to feedback.
• Many reviews praised the caring nature of the caregivers, the quality of the food, and the cleanliness of the facility.
• Some residents enjoyed their stay, citing effective therapy sessions and friendly, skilled staff, though improvements in meal ordering were suggested.
• The facility was commended for its family atmosphere, caring focus, and the variety of activities and opportunities provided to residents.
• Staff satisfaction and customer satisfaction were highly rated, with the facility being recognized for its great staff and clean environment.
• However, there were reports of understaffing, incidents not being reported, and personal items going missing, leading to recommendations against the facility by some.
• Visitors and family members of residents generally had positive experiences, noting the efficiency and professionalism of the staff, as well as the clean and comfortable environment.
• Some concerns were mentioned about the nursing staff's attentiveness and responsiveness during visits.
• The facility was described as very nice, friendly, and accommodating, with clean rooms and a variety of activities, likened to a resort experience.