The Oaks, A Merrill Gardens Community

The Oaks has received a variety of reviews from residents, their families, and even staff members. Many highlight the exceptional care, beautiful facility, and the compassionate and communicative staff. Residents and their families appreciate the engaging activities, excellent food, and the overall atmosphere that feels like home. The staff, including caregivers and administrative personnel, are praised for their professionalism, kindness, and dedication to the residents' well-being.

Several reviews specifically commend the facility for its ability to make transitions smooth and for providing a sense of security and comfort to both the residents and their families. The memory care unit receives special mention for its caring approach and the staff's efforts to ensure residents are actively involved and well-cared for.

However, not all feedback is positive. Some reviews express concerns over care levels, organization, and professionalism. There are mentions of dissatisfaction with the handling of specific situations, including communication issues and concerns about resident care. A few reviewers advise caution based on their personal experiences or observations.

Despite the few negative comments, the majority of reviews express gratitude and satisfaction with The Oaks, highlighting it as a caring and welcoming community for seniors in need of assisted living or memory care. The staff's friendliness and the facility's amenities are frequently mentioned as reasons for recommending The Oaks to others.