The Northfield

Residents and their families have shared a range of experiences at The Northfield senior living facility. Many praise the community for its charming and welcoming atmosphere, highlighting the friendly staff and residents. The facility offers real apartment living with amenities such as in-room internet, full-size kitchen appliances, and large windows, making it a comfortable and inviting place for seniors.

Despite its many positive reviews, some have noted areas for improvement. Concerns have been raised about the facility appearing worn down and in need of a refresh in terms of cleanliness and maintenance. Additionally, there have been mentions of staffing issues, with some feeling that the staff can sometimes seem overwhelmed or less attentive than desired.

On the positive side, The Northfield is commended for its efforts during the COVID-19 pandemic, maintaining cleanliness and communication with residents and their families. The food quality, even with room delivery, has been well-received, and the variety of activities and services offered, including a dedicated Alzheimer's Unit and 24hr nursing care, are highly valued by residents and their families.

While some have experienced challenges with service and coordination, particularly in communication and responsiveness from staff, others have found the staff to be great, accommodating, and friendly. The facility's affiliation with Fairport Baptist Home and its commitment to care for residents even when financial resources run out are particularly appreciated.

Overall, The Northfield offers a mix of beautiful living spaces, a range of activities, and a caring community, though there is room for improvement in certain operational aspects. Prospective residents and their families are encouraged to consider both the positive experiences and the areas highlighted for improvement when making their decision.