The Newport

The Newport has received mixed reviews from residents and their families. Positive feedback highlights the facility's knowledgeable and compassionate team, including administration, therapy, and nursing staff. Many appreciate the attentiveness to both residents and their families, with specific mentions of the therapy team's kindness and effectiveness. Several reviewers expressed gratitude for the exceptional care and support provided, noting the staff's efforts to communicate and address individual care needs.

However, there are significant concerns raised by some reviewers. Complaints include allegations of neglect, overmedication, and a lack of skilled care for uncooperative patients. The facility's condition and management have also been criticized, with one reviewer describing the environment as run-down and the leadership as unsatisfactory. Concerns about cleanliness, proper care, and attention to residents' needs were mentioned, including specific instances of inadequate hygiene and care planning failures.

Despite these criticisms, many residents have had positive experiences, praising the quality of therapy, the welcoming atmosphere, and the quality of food. Some residents have chosen The Newport repeatedly for their rehabilitation needs, citing the staff's friendliness and the overall satisfactory care received. Recommendations to friends and family were made by those who appreciated their stay and the progress they made in their rehabilitation.

On the other hand, some families have reported negative experiences, including perceived neglect during the COVID-19 pandemic, issues with staff responsiveness and care quality, and dissatisfaction with the facility's handling of health and safety concerns. These reviews suggest a disparity in experiences, with some families facing challenges in ensuring their loved ones received the care and attention they deserved.

In summary, The Newport has garnered both commendation for its caring staff and effective rehabilitation services, and criticism for issues related to resident care, facility management, and responsiveness to concerns. Prospective residents and their families may find it beneficial to consider these varied experiences when making care decisions.